About the Role
Mariston Hotel & Suites is a premier, upscale hospitality establishment strategically positioned in Oba-Ile, Akure North, Ondo State. Operating under the banner of Hospitality At Its Finest, we cater to corporate executives, discerning travelers, and families seeking a serene and secure environment. We are currently seeking a polished, articulate, and customer-centric Front Desk Executive to join our elite team and serve as the welcoming face of our hotel.
Key Responsibilities- Greet and welcome all guests warmly, ensuring a smooth check-in and check-out process according to hotel standards.
- Handle room reservations, inquiries, and guest requests via phone, email, and in-person with high professionalism.
- Manage guest accounts, process payments, and accurately reconcile daily front desk transactions.
- Coordinate with housekeeping and maintenance teams to ensure rooms are pristine and ready for guest arrival.
- Resolve guest complaints promptly and efficiently, demonstrating empathy and excellent problem-solving skills.
- Maintain comprehensive records of guest interactions, room availability, and special requests.
- Minimum of OND, HND, or Bachelor Degree in Hospitality Management, Business Administration, or a related field.
- Proven previous experience working in a front desk or customer service role, preferably within the hospitality industry.
- Exceptional verbal and written communication skills with a professional and pleasant demeanor.
- Strong computer literacy, including proficiency in hotel management software and Microsoft Office suite.
- Ability to multitask, remain calm under pressure, and work effectively in a fast-paced environment.
- Outstanding organizational skills and high attention to detail.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within the hospitality sector.
- A supportive, secure, and upscale work environment.
- Staff meals and other attractive welfare benefits.