About the Role
Moniepoint is a leading financial technology company digitizing Africa's real economy by building an innovative financial ecosystem for businesses. We are currently looking for a proactive and detail-oriented Fraud Investigation Officer to join our risk team in Nigeria. In this role, you will be instrumental in safeguarding our organization and customers by investigating suspicious activities, uncovering fraud trends, and recommending robust control improvements.
Key Responsibilities- Investigate complex fraud cases thoroughly and determine appropriate outcomes based on concrete evidence.
- Analyze transactional patterns to proactively identify emerging fraud trends and potential risks.
- Document all investigation findings accurately and maintain comprehensive case records.
- Support fund recovery initiatives by collaborating effectively with both internal and external stakeholders.
- Escalate high-risk or sophisticated cases in a timely manner.
- Recommend strategic process and control enhancements derived from investigation insights.
- Partner cross-functionally with Product, Operations, Compliance, and Customer Support teams to resolve fraud issues.
- Ensure all investigations are successfully completed within agreed service level agreements (SLAs).
- Bachelor's degree in a relevant discipline from a recognized institution.
- 2 to 4 years of hands-on experience in fraud investigations, banking, fintech, or a related risk management function.
- Strong working knowledge of digital payment fraud, transaction analysis, and modern investigation techniques.
- Exceptional analytical, problem-solving, and decision-making abilities.
- High level of professional integrity, discretion, and confidentiality when handling sensitive data.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement in a fast-paced fintech environment.
- Collaborative and innovative workplace culture.