About the Role
Domeo Resources International (DRI) is a prolific organization that proffers HR and Management Consultancy solutions premised on excellence and innovation. We are looking for a dedicated and emotionally intelligent Floor Manager to oversee our customer-facing operations, ensuring seamless day-to-day activities and an exceptional experience for every visitor.
Key Responsibilities- Supervise sales floor activities, ensuring a clean, organized, and welcoming environment that aligns with company standards.
- Build and maintain strong customer relationships, resolving complaints with patience, empathy, and professionalism.
- Provide front-desk support when needed by welcoming visitors and managing incoming inquiries efficiently.
- Support the kiddies section by creating a safe, engaging, and friendly atmosphere for children and their parents.
- Collaborate with the sales team to drive conversion rates, upselling opportunities, and promotional events.
- Coordinate floor staff, monitor attendance, and ensure adherence to operational guidelines.
- Prepare operational reports and communicate customer feedback to management for continuous service improvement.
- Minimum of a Bachelor Degree or HND in Business Administration, Marketing, Hospitality Management, or a related discipline.
- At least 5 years of relevant experience in customer service, retail, hospitality, or front-desk operations.
- Minimum of 2 years in a supervisory or team-coordination role.
- High emotional intelligence with a calm, patient, and diplomatic approach to conflict resolution.
- Proficiency in Microsoft Office tools and strong verbal and written communication skills.
- Professional certifications in Customer Relationship Management or Sales will be an added advantage.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and career advancement.
- A collaborative, supportive, and dynamic work environment.