About the Role
Skipper Eye-Q Speciality Eye Hospital, a leading international eye care provider with a strong presence across India and Nigeria, is looking for a dynamic Floor Coordinator / Floor Manager to join our team. In this pivotal role, you will serve as the primary link between clinical and non-clinical departments, driving operational excellence and delivering an outstanding patient experience from admission to discharge.
Key Responsibilities- Oversee daily floor operations, monitoring patient movement through registration, consultation, diagnostics, optical, pharmacy, and billing to minimize wait times.
- Supervise support staff, including receptionists, patient relationship executives, housekeeping, and porters, conducting daily briefings and performance monitoring.
- Act as the primary liaison between ophthalmologists, optometrists, nurses, and administrative departments for seamless service delivery.
- Resolve patient inquiries and complaints promptly, ensuring high satisfaction and maintaining escalation logs.
- Monitor facility cleanliness, safety protocols, infection control standards, and equipment availability in compliance with hospital policies.
- Prepare and submit accurate daily, weekly, and monthly operational reports to hospital management.
- Coordinate immediate response protocols and assist with procedures during medical or operational emergencies.
- Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, Hospitality Management, or a related field.
- Minimum of 3 years of proven experience in hospital operations, healthcare administration, or customer service management within a fast-paced environment.
- Prior experience in an ophthalmic or specialty healthcare facility will be a strong added advantage.
- Proficiency in Microsoft Office Suite and Hospital Management Information Systems (HMIS/EMR).
- Exceptional leadership, communication, problem-solving, and conflict-resolution skills with a strong patient-centric mindset.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within an international healthcare network.
- Comprehensive health benefits and a supportive, collaborative work environment.