Fiber Coordinator

About the Role

Cobranet Limited, a premier Internet Service Provider incorporated in 2003, is looking for a dedicated and skilled Fiber Coordinator to join our dynamic technical operations team in Nigeria. In this role, you will play a pivotal part in maintaining our reputation for uncompromising quality and reliability by coordinating field engineers, resolving escalated technical issues, and ensuring seamless service delivery across our network infrastructure.

• Manage and optimize the daily schedules of field Fiber Engineers to ensure maximum operational efficiency.
• Handle escalated technical complaints from various departments and distribute tasks based on priority and urgency.
• Provide reliable remote technical support to field engineers troubleshooting complex issues.
• Monitor and evaluate the quality of installations and repairs performed by engineers in the field.
• Ensure timely submission of comprehensive field reports and operational updates.
• Maintain direct communication and report operational updates to the Head of Department (HOD).

• B.Sc or HND in Computer Engineering, Telecommunications, or a related technical discipline.
• Minimum of 4 years of proven technical experience in telecommunication field operations.
• Mandatory possession of Cisco Certified Network Associates (CCNA) certification.
• Solid knowledge of Cisco routers and switches configuration.
• Excellent understanding of wireless communications and network architecture.
• Strong written and verbal communication skills with independent problem-solving abilities.
• Capable of making solid, fact-based decisions and thriving under pressure in a fast-paced environment.

• Competitive salary package commensurate with experience.
• Opportunities for professional growth and career advancement within a leading ISP.
• Health insurance and other corporate employee welfare benefits.
• Collaborative and innovative work environment utilizing state-of-the-art technology.

Skills