About the Role
Teestone Hotel & Apartments is a premier modern boutique hotel located in the peaceful heart of Ikeja, just 15 minutes from Murtala Muhammed International Airport. We pride ourselves on delivering contemporary hospitality, comfort, and convenience to both business and leisure travelers. We are currently looking for a vibrant and experienced Front Desk Personnel to join our professional team in Lagos.
Key Responsibilities- Welcome guests warmly and provide exceptional, customer-focused service from arrival to departure.
- Perform efficient guest check-ins, check-outs, room reservations, and billing procedures.
- Respond promptly to phone calls, emails, and in-person inquiries regarding hotel services and local Ikeja attractions.
- Handle guest feedback, resolve complaints professionally, and escalate issues when necessary to ensure complete satisfaction.
- Coordinate seamlessly with housekeeping, maintenance, and management teams to meet guest needs.
- Maintain accurate logs of daily transactions, guest records, and room occupancy status.
- Ensure the reception area remains clean, welcoming, and organized at all times.
- Minimum of HND or Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
- Proven prior experience working in a hotel front desk, receptionist, or customer service role within the hospitality industry.
- Exceptional verbal and written communication skills with a professional, friendly demeanor.
- Proficiency in using hotel management software and Microsoft Office applications.
- Strong organizational abilities, multitasking skills, and keen attention to detail.
- Ability to work flexible shifts, including weekends, nights, and public holidays.
- Competitive salary package with performance incentives.
- HMO health insurance coverage.
- Staff meals and comfortable working environment.
- Opportunities for professional career growth in the hospitality sector.