Ecommerce Officer

About the Role

LOPTERRA is seeking a dynamic and results-driven Operations and Ecommerce Officer to join our client's growing team in Nigeria. In this vital role, you will oversee day-to-day business operations, maintain a lean supply chain, engage with potential customers, and convert digital leads into consistent sales while ensuring an exceptional customer experience.

• Create and implement effective sales, cross-selling, and up-selling strategies for all in-house and online products and services.
• Manage customer satisfaction through accurate order fulfillment, timely deliveries, and cost-effective 3PL logistics partnerships.
• Oversee end-to-end business inventory and replenishment management for both online and offline channels.
• Maintain a strong online presence and drive digital marketing initiatives to boost brand awareness and lead generation.
• Follow up on outstanding payments, negotiate transactions, and collaborate closely with the broader sales team.
• Develop and manage operational budgets, control expenses, and prepare detailed daily, weekly, and monthly sales reports for management.

• B.Sc. degree in Business Administration, Marketing, or a related field.
• Minimum of 1 year of proven experience in e-commerce, sales operations, or a similar role.
• Strong proficiency in e-commerce platforms, inventory management systems, and digital marketing tools.
• Demonstrated experience working with third-party logistics (3PL) providers for efficient order fulfillment.
• Exceptional problem-solving, negotiation, and communication skills with a strong attention to detail.

• Competitive salary with performance-based incentives.
• Opportunities for professional growth and career advancement within a leading human capital resource firm.
• Collaborative and dynamic work environment.

Skills