About the Role
First Ally Capital is a leading issuing house and financial advisory firm licensed by the Securities and Exchange Commission, leveraging a solid capital base and deep industry expertise to deliver exceptional financial solutions in Nigeria. We are currently seeking an innovative and customer-focused E-Business Officer to support the growth, monitoring, and overall management of our electronic banking channels.
Key Responsibilities- Monitor and maintain digital banking services to ensure high availability, security, and optimal performance across all electronic channels.
- Resolve complex customer issues related to electronic payments, card services, and digital banking platforms promptly.
- Support channel optimization initiatives to improve user adoption and deliver seamless digital experiences.
- Collaborate with internal teams and external vendors to deploy new e-business products and payment platforms.
- Ensure compliance with regulatory guidelines and internal risk management policies for all electronic transactions.
- Bachelor's Degree in Banking, Finance, Computer Science, Business Administration, or a related discipline.
- Minimum of 3 to 5 years of proven experience in e-business, digital banking, card services, or electronic payment operations.
- In-depth knowledge of electronic banking products, payment gateways, and core banking systems.
- Strong problem-solving, analytical, and customer service orientation skills.
- Excellent verbal and written communication abilities coupled with strong stakeholder management competencies.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance and wellness coverage.
- Opportunities for professional development and career advancement within a reputable financial institution.
- A collaborative, dynamic, and growth-oriented work environment.