About the Role
Work Dey HR Services is a reputable human resources consulting firm seeking a driven and results-oriented Customer Service Representative to join our dynamic team in Abuja. In this role, you will play a pivotal part in driving business growth by converting leads, executing effective telesales strategies, and nurturing lasting client relationships.
Key Responsibilities- Make high-volume outbound telesales calls to prospective clients from provided leads and personal sourcing.
- Market and sell company products and services aggressively to meet and exceed daily, weekly, and monthly sales targets.
- Handle inbound customer inquiries, resolve complaints, and provide accurate product and pricing information.
- Follow up on abandoned sales and inquiries to ensure high lead conversion rates.
- Maintain and update customer records regularly within the company CRM database.
- Prepare daily sales activity reports and gather valuable market feedback for the Sales Manager.
- Minimum of OND, HND, or B.Sc in Marketing, Business Administration, Mass Communication, or a related field.
- 1 to 2 years of proven experience in telesales, direct sales, call center operations, or customer service.
- Age between 22 and 35 years with excellent verbal communication and negotiation skills.
- Must not be call-shy, possessing exceptional persuasion and closing abilities.
- Proficiency in Microsoft Office suite and social media platforms like WhatsApp, Instagram, and Facebook.
- Must reside in Abuja or be readily willing to relocate.
- Competitive monthly salary ranging from N150,000 to N180,000.
- Attractive sales commissions and monthly performance bonuses.
- HMO, Pension, and other statutory benefits upon confirmation.
- Comprehensive sales training and clear career progression to leadership roles.
- A conducive, vibrant, and professional work environment.