About the Role
LEAM Consulting Limited, a foremost professional consulting firm with a proven track record of delivering excellent services to individuals and corporate organizations, is seeking a dynamic Customer Service Representative. In this vital role, you will serve as the primary point of contact for our valued clients and prospective customers, providing accurate information, swiftly resolving inquiries, and driving an outstanding customer experience across multiple communication channels.
Key Responsibilities- Attend to client calls, emails, social media messages, and walk-in inquiries courteously, professionally, and promptly.
- Handle client complaints and challenging issues with empathy, ensuring swift and satisfactory resolution.
- Maintain accuracy and timeliness in daily record keeping, client interaction logs, and operational reporting.
- Collaborate with internal teams to escalate complex issues and ensure seamless service delivery.
- Possess an HND or B.Sc. Degree in Business Administration, Mass Communication, Marketing, or a related field.
- Minimum of 1 year of proven professional experience in a customer service or client-facing role.
- Excellent verbal and written communication skills with a strong command of the English language.
- Strong interpersonal, problem-solving, and organizational abilities.
- A calm, patient, and empathetic personality with a dedicated client-first mindset.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance and wellness benefits.
- Opportunities for professional development and career advancement within a leading consulting firm.
- A collaborative, supportive, and dynamic work environment in Nigeria.