About the Role
LEAM Consulting Limited is a foremost consulting firm renowned for our unwavering commitment to professionalism and excellence. With a proven track record of delivering top-tier services to both individuals and corporate organizations, we are expanding our operations and looking for a dedicated Customer Service Representative. In this vital role, you will act as the primary bridge between our valued clients, our field riders, and our internal teams. If you possess a calm demeanor under pressure and a passion for resolving issues efficiently, we invite you to apply and grow your career with a dynamic, forward-thinking organization in Nigeria.
Key Responsibilities- Contact riders proactively to confirm deliveries, track progress, and follow up on pending orders.
- Call clients regularly to provide timely updates regarding their order statuses and expected completion times.
- Handle customer and rider complaints skillfully, navigating frustrating situations with patience, empathy, and high professionalism.
- Ensure smooth, continuous, and clear communication channels between the company, delivery personnel, and customers.
- Maintain accurate logs of all customer interactions, feedback, and delivery updates within the company database.
- Minimum of an HND or B.Sc degree in any related field of study from a recognized institution.
- 1 to 2 years of proven working experience in customer service, customer support, or a related administrative role is a distinct advantage.
- Exceptional verbal communication skills with the ability to handle phone calls confidently, politely, and professionally.
- Demonstrated patience, calmness, and respect when dealing with difficult, demanding, or frustrated riders and clients.
- Strong problem-solving abilities and basic computer literacy for managing digital order logs.
- Competitive salary package with regular performance-based reviews and opportunities for career advancement.
- Comprehensive health insurance coverage for peace of mind.
- A supportive, collaborative, and professional work environment that encourages continuous learning.
- Paid time off and public holidays in alignment with Nigerian labor standards.