About the Role
Wiseki Technologies is an all-inclusive digital services company with over a decade of experience in IT, digital asset management, tech product development, and innovative lifestyle solutions. We are currently seeking a dynamic and empathetic Customer Service Representative to join our growing team in Nigeria. In this role, you will act as the primary bridge between our company and our valued clients, ensuring exceptional service delivery across all our diverse business sectors.
Key Responsibilities- Manage incoming customer messages, inquiries, and support tickets efficiently.
- Identify and assess customer needs to guarantee complete satisfaction and build long-term loyalty.
- Provide accurate, valid, and comprehensive information using appropriate internal tools and resources.
- Handle customer complaints professionally, offering timely solutions and alternatives while following up to ensure full resolution.
- Meet personal and team sales targets, call handling quotas, and service level agreements.
- Maintain detailed records of customer interactions and process customer accounts accurately.
- Escalate complex cases to management with thorough background information when necessary.
- Bachelor's Degree from an accredited institution.
- Minimum of 2 years of proven experience in a customer service or call center environment.
- Excellent verbal and written communication skills with an empathetic and engaging phone manner.
- Strong problem-solving, analytical, and time-management abilities.
- Flexibility to work in a fast-paced environment, including rotating shifts, evenings, weekends, or holidays.
- Basic proficiency in computer software, CRM tools, and standard office systems.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth within a leading IT and digital services firm.
- A collaborative, inclusive, and dynamic modern work environment.