About the Role
Smart Partners is seeking a dedicated and professional Customer Service Officer to join our dynamic team in Nigeria. In this role, you will serve as the welcoming face of our organization, ensuring every client enjoys a seamless, positive experience while upholding our high standards of service delivery.
Key Responsibilities- Welcome and attend to customers professionally, promptly, and courteously.
- Provide accurate information regarding company products, services, pricing, and active promotions.
- Process customer orders accurately and ensure timely service delivery.
- Handle all customer enquiries, feedback, requests, and complaints with empathy and professionalism.
- Resolve customer issues within approved operational procedures and escalate complex matters appropriately.
- Maintain detailed, accurate records of all customer interactions, complaints, and resolutions.
- Collaborate closely with internal operations and outlet teams to guarantee seamless service.
- Follow up proactively on unresolved customer concerns to ensure complete satisfaction.
- Promote relevant products and services to customers when appropriate.
- Maintain a clean, organized, and welcoming service environment.
- Minimum of an HND or B.Sc. in Business Administration, Marketing, Mass Communication, or a related field.
- 3 to 4 years of proven work experience in customer service, retail, hospitality, or the FMCG sector.
- Exceptional verbal and written communication skills in English.
- Strong interpersonal, negotiation, and problem-solving abilities.
- Patient, customer-focused, and capable of maintaining composure under pressure.
- Basic computer proficiency and familiarity with standard office tools.
- Flexibility to work shifts, weekends, and public holidays as required by business operations.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional training and career advancement.
- A collaborative, supportive, and growth-oriented work environment.