About the Role
Jomav Homes is a leading real estate company committed to providing first-class housing solutions for Nigerians at home and in the diaspora. We are currently looking for a dynamic and results-driven Customer Service Officer to join our vibrant team in Nigeria. In this role, you will act as the primary point of contact for our esteemed clients, blending customer support with vital administrative and sales-enabling responsibilities to ensure seamless property acquisition experiences.
Key Responsibilities- Respond promptly to client inquiries via phone, email, and social media regarding property listings, pricing, and payment plans.
- Assist clients through the property acquisition process, including explaining terms and facilitating documentation such as Deeds of Assignment and Survey plans.
- Resolve client complaints efficiently while escalating complex issues to the appropriate internal departments.
- Collaborate closely with the sales team to follow up on leads, schedule property viewings, and coordinate client meetings.
- Maintain accurate client records and transaction histories using the company CRM software.
- Conduct post-purchase follow-ups to ensure high client satisfaction and foster long-term relationships for referrals.
- Bachelor's degree or HND in Business Administration, Communications, or a related field.
- Proven experience in customer service, preferably within the real estate or property sector.
- Proficiency in Microsoft Office Suite (Word, Excel) and familiarity with CRM systems.
- Exceptional verbal and written communication skills with the ability to simplify complex property terms.
- High levels of empathy, patience, problem-solving skills, and the capacity to work under pressure.
- Competitive salary package with performance-based incentives.
- Opportunities for professional growth and career advancement within the real estate sector.
- A collaborative, fast-paced, and supportive work environment.