About the Role
Joseph's Pot is a premier dining destination nestled in the heart of Owerri, dedicated to redefining Nigerian cuisine through a blend of tradition, innovation, and warm hospitality. We are currently looking for a dynamic and customer-focused Customer Service Officer to join our vibrant team and ensure every guest enjoys an unforgettable culinary experience.
Key Responsibilities- Greet and welcome all guests warmly, ensuring they feel at home from the moment they arrive.
- Take food and beverage orders accurately, providing insightful recommendations from our rich menu.
- Address and resolve customer inquiries, feedback, or complaints promptly and professionally.
- Coordinate seamlessly with the kitchen and floor staff to ensure timely and efficient service delivery.
- Maintain a welcoming, clean, and organized front-of-house environment.
- Process payments accurately and handle billing inquiries with utmost integrity.
- Possess relevant academic qualifications and a proven background in customer service or the hospitality industry.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to remain calm, patient, and resourceful in a fast-paced, high-pressure environment.
- A strong passion for food, Nigerian culture, and delivering top-tier hospitality.
- Residency in or willingness to relocate to Owerri is essential.
- Comprehensive health insurance coverage.
- On-site accommodation provided for eligible staff.
- Attractive daily and monthly sales bonuses to reward your hard work.
- Ongoing industry training and professional development opportunities.