About the Role
FMR Agency is a leading public relations and creative solutions firm dedicated to exceeding client expectations through ethical practices and innovative strategies. We are currently seeking a dynamic, results-driven, and customer-focused Customer Service Officer to join our vibrant team in Nigeria. In this role, you will act as the primary voice of our brand, ensuring every client interaction reflects our commitment to excellence, professionalism, and tailored problem-solving. If you thrive in a fast-paced environment and possess a natural talent for turning inquiries into lasting business relationships, we want to hear from you.
Key Responsibilities- Respond promptly and professionally to customer inquiries across social media platforms, WhatsApp, phone calls, and other digital communication channels.
- Proactively follow up on leads generated through digital campaigns and convert them into loyal, paying customers.
- Build and maintain strong, positive relationships with both existing and prospective clients.
- Handle customer complaints, requests, and feedback with empathy, ensuring timely and effective resolution.
- Collaborate closely with internal teams to guarantee a seamless, high-quality customer experience from initial contact to post-purchase.
- Manage weekend communication schedules to ensure uninterrupted support for clients and incoming leads when required.
- Escalate complex or unresolved customer issues to the appropriate department supervisors efficiently.
- Minimum of an OND in any relevant field from a recognized institution.
- Previous proven experience in customer service, sales, or lead conversion is a distinct advantage.
- Exceptional written and verbal communication skills with a polite and engaging telephone manner.
- Strong persuasion, negotiation, and follow-up skills aimed at driving sales conversions.
- Must be highly organized, result-oriented, and capable of working flexibly, including weekend availability as needed.
- A customer-centric mindset with the ability to remain calm and professional under pressure.
- Competitive salary package with performance-based incentives.
- Opportunity to build a rewarding career in a reputable public relations and creative agency.
- Continuous professional development and supportive team culture.
- Dynamic work environment that encourages innovative thinking and career growth.