About the Role
Tyonex Nigeria Limited, a leading pharmaceutical manufacturing and marketing company with a strong nationwide presence, is seeking a smart, proactive, and customer-oriented Customer Service and Admin Officer to join our dynamic team in Abuja. In this dual role, you will be the primary point of contact for our clients, ensuring exceptional service delivery, supporting sales growth, and managing administrative duties to streamline our daily operations.
Key Responsibilities- Attend to customer inquiries, requests, and complaints promptly and professionally across various communication channels.
- Build and maintain strong, lasting business relationships with clients to foster brand loyalty.
- Process customer orders accurately and follow up closely to guarantee timely delivery and complete satisfaction.
- Support sales activities by identifying customer needs and effectively converting inquiries into business opportunities.
- Maintain accurate and up-to-date customer records and prepare regular administrative reports for management.
- Liaise seamlessly with internal departments, including sales and logistics, to ensure efficient service delivery.
- Minimum of an OND, HND, or B.Sc. in any relevant discipline.
- Strong interpersonal, communication, customer service, and basic sales skills.
- Demonstrated ability to identify customer needs and drive sales conversions.
- Proficiency in Microsoft Office applications and general office administration.
- Previous work experience in customer service, sales, or the pharmaceutical industry is a strong added advantage.
- Must possess a valid driver's license and have the ability to drive confidently.
- Ability to work independently with minimal supervision while meeting and exceeding set targets.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement within a reputable pharmaceutical group.
- A collaborative, supportive, and dynamic working environment.