About the Role
Bedmate Furniture, a premier furniture manufacturer and retailer in Nigeria since 2002, is seeking a dynamic and results-driven Customer Relationship Officer to join our growing team. With expansive showrooms across Lagos, Abuja, and Port Harcourt, we pride ourselves on delivering top-tier home and office furniture solutions. In this role, you will be the bridge between our brand and our valued customers, ensuring seamless interactions from initial inquiry to after-sales support.
Key Responsibilities- Manage and maintain the company CRM database to ensure accurate, up-to-date customer information and interaction records.
- Execute multi-channel marketing campaigns including email and SMS using CRM automation tools to engage prospective and existing clients.
- Track and nurture leads generated via social media, websites, WhatsApp, and walk-ins from initial inquiry through conversion.
- Monitor key performance indicators such as conversion rates, customer retention, campaign ROI, and overall customer satisfaction.
- Segment customer databases based on purchase history, interests, and location to deliver targeted promotions and updates.
- Collaborate closely with the Sales, Marketing, and Customer Service teams to resolve issues promptly and optimize the customer journey.
- Generate comprehensive reports on leads, follow-ups, sales activities, and recurring customer feedback for management review.
- Bachelor’s Degree or HND in Business Administration, Marketing, Mass Communication, Public Relations, or a related field.
- 2 to 5 years of proven experience in CRM management, customer service, sales, or relationship management.
- Strong proficiency in Microsoft Excel and familiarity with modern CRM software and automation tools.
- Exceptional interpersonal, communication, and problem-solving skills with a professional approach to conflict resolution.
- Superb organizational abilities and a detail-oriented mindset for maintaining accurate records and tracking follow-ups.
- Competitive salary package
- HMO health insurance coverage
- Paid annual leave
- Pension scheme