About the Role
PDO Incorporated is the central hub driving the operations of one of Africa’s most socially impactful personal brands. We are currently strengthening our Customer Experience function across real estate, agribusiness, and ecosystem-driven platforms. We are looking for a disciplined and emotionally intelligent professional who understands structured follow-up, client psychology, team coordination, and service performance metrics to join our team in Nigeria.
Key Responsibilities- Manage CRM systems and structured customer databases efficiently.
- Lead customer communication workflows across multiple digital and physical touchpoints.
- Handle client escalations with high empathy and resolution discipline.
- Develop and implement professional call scripts and structured call flows.
- Coordinate CX team members and monitor daily performance standards.
- Drive a structured follow-up culture across all customer inquiries and business transactions.
- Support strategic debt recovery initiatives through professional and structured communications.
- Track customer satisfaction metrics and response time KPIs consistently.
- Monitor service quality and enforce strict compliance to organizational service protocols.
- Develop comprehensive documentation and innovative CX process improvement systems.
- 3 to 6 years of proven experience in structured customer service or CX environments.
- Demonstrated experience managing teams or coordinating service delivery staff.
- Prior hands-on experience in strategic debt recovery or collections management.
- Strong emotional intelligence and advanced conflict resolution capabilities.
- Proven ability in designing effective call scripts and customer engagement flows.
- Strong follow-up discipline, attention to detail, and accountability mindset.
- Proficiency in CRM system management and database administration.
- Background in real estate, financial services, or structured service environments is an advantage.
- Competitive salary package commensurate with experience and industry standards.
- Opportunities for professional growth within a fast-growing, multi-sector African brand.
- Dynamic, purpose-driven work environment focused on social impact and innovation.