About the Role
Greenplace Healthcare and London Diagnostics Clinic are seeking a motivated Clinical Administrator to support our growing diagnostic and fertility services in Lagos, Nigeria. In this dynamic hybrid role, you will be the vital link between our clients and clinical teams, delivering exceptional patient care while helping expand our brand presence across digital channels.
Key Responsibilities- Respond promptly and professionally to phone, email, and online enquiries regarding DNA testing and clinical services.
- Schedule and coordinate client appointments and manage booking logs with high accuracy.
- Collect DNA samples, including buccal swabs and blood samples, adhering strictly to chain-of-custody protocols.
- Travel across Lagos for home, clinic, and partner-site sample collections.
- Maintain secure, accurate client records and manage sample documentation.
- Manage social media channels and write engaging blog posts and website content to promote diagnostic services.
- Liaise with partner laboratories and internal teams to ensure seamless service delivery.
- Degree or diploma in a healthcare, life sciences, nursing, or biomedical science discipline.
- Certified phlebotomy training with proven practical experience in sample collection.
- Strong clinical understanding of DNA testing procedures and sample protocols.
- Demonstrated administrative experience within a healthcare or professional setting.
- Exceptional written and verbal English communication skills.
- Proficiency in Microsoft Office, Google Workspace, and business social media management.
- Ability to travel across Lagos at short notice and work independently with minimal supervision.
- Professional, empathetic, and discreet when handling sensitive client matters.
- Home internet allowance
- Travel and transportation allowance
- Daily travel food allowance