About the Role
Stanbic IBTC Holdings PLC is a leading full-service financial services group in Nigeria, offering comprehensive banking and wealth management solutions to millions of clients. We are currently looking for a motivated and tech-savvy professional to join our team as a Client Branch & Campus Support Officer. In this vital role, you will play a key part in maintaining the seamless operation of our branch and campus IT systems, ensuring that our infrastructure supports our mission of delivering exceptional financial services.
Key Responsibilities- Provide reliable 1st-level technical support, resolving user and system issues quickly to minimize operational disruption.
- Monitor IT infrastructure hardware, software, and networks to ensure optimal performance, security, and high availability.
- Manage and document IT incidents and service requests efficiently in strict adherence to agreed Service Level Agreements (SLAs).
- Maintain performance standards, including keeping significant incidents to fewer than five per week and meeting resolution time targets for 90% of complaints.
- Implement timely IT projects, changes, and system upgrades while fostering a strong cost-containment culture.
- Bachelor's degree in Information Technology, Computer Science, or a related numerate field.
- Relevant professional IT certifications will be considered a distinct advantage.
- 2 to 3 years of post-qualification experience in a similar IT support or infrastructure role within a structured corporate environment.
- Strong technical competencies encompassing incident management, root cause analysis, and infrastructure support.
- Excellent behavioural competencies including adaptability, problem-solving, and effective communication skills.
- Competitive salary with comprehensive health insurance and medical benefits.
- Opportunities for professional development, continuous learning, and career advancement within a leading financial institution.
- A collaborative and dynamic work environment that empowers employees to drive innovation and excellence.