About the Role
Filmhouse Cinemas Limited, a leading dynamic film exhibition and distribution company in Nigeria, is looking for a dedicated and results-driven Cinema Manager to join our vibrant team. In this role, you will be instrumental in delivering exceptional cinematic experiences to our guests while ensuring operational excellence, team leadership, and profitability across our cinema sites.
Key Responsibilities- Oversee the comprehensive day-to-day operational activities of the cinema to ensure seamless service delivery.
- Drive daily retail profitability by maximizing Revenue Per Head (RPH), minimizing shrinkage, and reducing wastage.
- Manage operational costs proactively, working closely with the business manager to oversee controllable expenses, third-party contractors, and staff deployment.
- Plan, execute, and monitor daily operational tasks while providing continuous feedback to improve site performance.
- Champion the needs of guests and team members, ensuring top-tier customer satisfaction and engagement.
- Maximize employee performance through effective teamwork, motivation, regular coaching, and performance management.
- Handle administrative duties, including shift rota planning and staff remuneration oversight.
- Collaborate with the film booking department to develop and implement performance schedule plans that meet business objectives.
- Ensure the cinema consistently meets weekly and periodic audience and revenue targets.
- Minimum of 3 years of experience in operations management at a supervisory level, with preferred background in retail or hospitality.
- Exceptional customer relationship management and interpersonal skills.
- Strong team player with the ability to multi-task and adapt swiftly to dynamic situations.
- Up-to-date knowledge of industry trends and the ability to apply specialized knowledge practically.
- Deep understanding of Health, Safety, and Environment (HSE) standards and compliance.
- Excellent report writing, presentation, negotiation, and networking skills.
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
- Strong analytical, planning, organizational, and problem-solving abilities with high personal credibility.
- Competitive salary package with performance-based incentives.
- Health insurance and wellness benefits.
- Opportunities for professional growth and career advancement within a leading entertainment brand.
- Dynamic, exciting, and fun working environment in the entertainment industry.