About the Role
We are seeking a dynamic Business Operations & Systems Manager to enhance internal processes, leverage technology, and drive accountability across teams for a premier fashion brand. In this hybrid role, you will oversee operational workflows, build performance dashboards, and implement systems that minimize manual work and maximize productivity across sales, production, and customer service.
Key Responsibilities- Review and optimize workflows across customer orders, production, inventory, and deliveries to eliminate bottlenecks and inefficiencies.
- Lead the implementation and adoption of Zoho or comparable business-management platforms to automate tasks and streamline operations.
- Develop robust dashboards and reports to track key performance metrics, sales, and operational timelines.
- Coordinate cross-functional projects, establish clear SOPs, and ensure timely completion of business deliverables.
- Oversee essential people administration processes, including onboarding, employee documentation, and performance tracking.
- Bachelor's degree in Business Administration, Operations Management, Project Management, Information Systems, or related fields.
- Minimum of 5 years of relevant experience in business operations, process improvement, or systems management.
- Proven expertise in developing KPIs, tracking dashboards, and implementing operational controls and SOPs.
- Hands-on experience implementing or administering Zoho, ERP, CRM, or integrated business-management platforms.
- Strong problem-solving, project coordination, and stakeholder management skills with a background in retail or luxury fashion as an advantage.
- Competitive monthly salary between N300,000 and N350,000.
- Flexible hybrid work arrangement (80% on-site, 20% remote).
- Opportunity to shape operational strategy and scale a growing premium brand.
- Collaborative and dynamic work environment with continuous professional development.