About the Role
AFEMAI Wondercity Limited is a premier hospitality and leisure company committed to delivering quality entertainment, recreation, and memorable experiences in a welcoming environment. We are currently looking for a vibrant, responsible, and customer-oriented Arcade Operator to join our dynamic entertainment team. In this role, you will be the face of our gaming zone, ensuring that every guest enjoys a seamless, fun, and safe arcade experience while maintaining our high standards of service excellence.
Key Responsibilities- Operate, monitor, and troubleshoot arcade games and entertainment equipment efficiently.
- Assist guests, especially children and first-time visitors, with the proper use of arcade machines and token systems.
- Ensure the arcade floor, gaming machines, and surrounding lounge areas are consistently clean, organized, and hazard-free.
- Promptly identify and report faulty machines and technical issues to the maintenance team for quick resolution.
- Monitor the arcade floor actively to enforce safety rules, maintain order, and prevent equipment misuse.
- Deliver warm, friendly, and professional customer service to enhance overall guest satisfaction.
- Maintain accurate daily records of machine faults, safety incidents, and general gaming activities.
- Minimum of an SSCE / WAEC qualification or its equivalent.
- Previous working experience in customer service, the gaming industry, entertainment, or a related hospitality role is an added advantage.
- Basic computer literacy and foundational technical knowledge for operating electronic equipment.
- Exceptional verbal communication and interpersonal skills.
- Friendly, patient, highly attentive to detail, and approachable demeanor.
- Strong sense of responsibility, reliability, and punctuality.
- Flexibility to work on shifts, weekends, and public holidays as demanded by the hospitality industry.
- Competitive salary with opportunities for overtime and performance incentives.
- Comprehensive staff training and career development within the hospitality and entertainment sector.
- Dynamic, vibrant, and supportive team work environment.
- Staff discounts on company recreational and food and beverage services.