About the Role
Ascentech Services Limited is seeking a dedicated and experienced After-Sales Service Manager specialising in HVAC and technical equipment. In this vital role, you will lead our customer support operations, manage warranty claims, and ensure seamless coordination between clients and our technical engineering teams across Nigeria. If you are passionate about delivering exceptional service and resolving complex technical issues, we want to hear from you.
Key Responsibilities- Manage and resolve customer enquiries, complaints, and escalations with a strong focus on timely and satisfactory resolution.
- Coordinate comprehensive after-sales services, including routine repairs, scheduled maintenance, and complex warranty claims.
- Liaise closely with internal technical and engineering teams to diagnose and resolve HVAC equipment-related issues promptly.
- Monitor active service requests and ensure proactive, consistent follow-up with clients.
- Build, nurture, and maintain strong, long-lasting relationships with corporate and individual clients.
- Maintain accurate and up-to-date digital records of all customer interactions, complaints, service activities, and warranty resolutions.
- Prepare detailed customer service performance reports and identify actionable areas for operational improvement.
- Bachelor's degree or HND in Business Administration, Engineering, or a related discipline.
- 2 to 4 years of proven relevant experience in customer service, technical support, or after-sales service management.
- Demonstrated hands-on experience in the HVAC, engineering, or heavy technical equipment industries is strictly required.
- Working knowledge of warranty management protocols, structured complaint resolution, and service coordination.
- Exceptional verbal and written communication, problem-solving, and organisational skills.
- Proficiency in Microsoft Office Suite and standard ERP or CRM software systems.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development and continuous technical training.
- Dynamic, collaborative, and growth-oriented work environment.