About the Role
Smart Partners is seeking a dedicated and result-oriented Administrative Officer to drive operational excellence and client satisfaction. In this multifaceted role, you will oversee facility management, janitorial services, vendor procurement, and fumigation operations while ensuring seamless communication between our organization and valued clients.
This position requires a hands-on professional who can balance strategic oversight with day-to-day execution, managing field teams, preparing compelling business proposals, and maintaining high service delivery standards across various client locations.
Key Responsibilities- Serve as the primary liaison for client onboarding, service requests, issue resolution, and regular performance reviews.
- Develop and dispatch tailored proposals, quotations, and service agreements to prospective and existing clients.
- Manage the recruitment, deployment, and supervision of janitorial and administrative staff across multiple client sites.
- Coordinate contingency cleaning activities, fumigation schedules, and the supply of cleaning consumables.
- Oversee vendor performance, inventory levels, procurement, and accurate stock issuance.
- Collaborate with the finance team on timely invoicing, budget monitoring, and custodian payroll processing.
- Prepare and submit comprehensive monthly operational reports regarding client satisfaction and field activities.
- Bachelor's degree in Business Administration, Facility Management, Operations, or a related discipline.
- 3 to 5 years of proven experience in operations, client service, or facility management.
- Valid driver's license and the ability to drive confidently across field locations.
- Strong leadership, people management, and vendor negotiation capabilities.
- Proficiency in Microsoft Office Suite, particularly Excel, and operations management software.
- Exceptional problem-solving, organizational, and conflict-resolution skills.
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and leadership development.
- Dynamic, collaborative, and fast-paced work environment.