About the Role
Cobranet Limited, a premier internet service provider in Nigeria established in 2003, is looking for a dynamic Account Management Officer to join our growing team. In this role, you will act as the vital bridge between our valued subscribers and internal technical teams, ensuring the seamless delivery of high-quality internet solutions. If you are passionate about client satisfaction, relationship building, and driving revenue growth in the telecommunications and tech space, we want to hear from you.
Key Responsibilities- Serve as the primary point of contact and build enduring, trust-based relationships with a designated portfolio of clients.
- Ensure the timely and successful delivery of our internet solutions tailored to specific customer needs and objectives.
- Drive cross-selling and upselling initiatives to increase overall company revenues and expand account footprints.
- Liaise seamlessly between customers and cross-functional internal teams to resolve issues and manage expectations.
- Conduct daily proactive routine calls for customer surveys, service check-ins, and feedback collection.
- Execute targeted retention and win-back strategies to minimize churn and reactivate dormant accounts.
- Clearly communicate the progress of monthly and quarterly initiatives to both internal and external stakeholders.
- Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
- Proven work experience as an Account Manager, Key Account Manager, or in a similar client-facing sales role.
- Solid proficiency in using CRM software such as Salesforce, Zoho CRM, or HubSpot, alongside strong MS Office skills, particularly MS Excel.
- Demonstrated experience in delivering client-focused solutions and addressing complex customer needs.
- Exceptional listening, negotiation, presentation, and conflict-resolution abilities.
- Strong verbal and written communication skills with a high level of accuracy and attention to detail.
- Competitive salary package with performance-based incentives and revenue commissions.
- Comprehensive health insurance coverage and wellness benefits.
- Opportunities for professional development and career advancement within a leading tech organization.
- Collaborative, dynamic, and supportive work environment utilizing state-of-the-art technology.