How can we help?
Search our help articles or browse by topic below.
Getting Started
What MyJobAlly is, signing up
For Job Seekers
Profiles, applications, alerts
For Employers
Posting jobs, applicants, plans
Billing & Payments
Plans, credits, refunds
Account & Security
Passwords, login, deleting an account
Trust & Safety
Avoiding scams, reporting a job
No help articles match your search. Try a different term, or contact support directly.
Getting Started
What is MyJobAlly?
MyJobAlly is a Nigerian job board connecting job seekers with employers. Some listings are posted directly by verified employers on MyJobAlly; others are gathered from other job sites and made available here too, so you have one place to search.
Do I need an account to browse jobs?
No — anyone can search and browse job listings without an account. You'll need a free candidate account to apply, save jobs, or set up job alerts.
Is MyJobAlly free for job seekers?
Yes, completely free. Searching, applying, building your profile, and job alerts cost nothing. Optional CV Packages (professional resume review, rewriting, and coaching) are a paid add-on if you choose to use them.
How do I sign up?
Click "Sign Up" in the top menu and choose whether you're a job seeker or an employer — the two have separate account types. You can register with an email address, or sign in directly with Google or LinkedIn.
For Job Seekers
How do I make my profile visible to employers?
Go to My Profile and turn on "Make my profile visible in the public Candidates directory." Your profile is private by default until you do this — employers can't discover it any other way.
Can I apply to a job without creating an account?
No — MyJobAlly requires a free candidate account to apply, so you can track your application status and employers can follow up with you directly.
How do job alerts work?
Create an alert with your preferred keyword and location from the Job Alerts page, and choose how often you're emailed — daily or weekly. We'll send you a summary of new matching jobs on that schedule.
What's the difference between job alerts and the daily job digest?
Job alerts are personalized to a specific keyword and location you choose. The daily job digest, which you can subscribe to from the footer of any page, is a broader daily email of every new job posted on the site that day — no filters required.
How do I upload or update my resume?
Go to My Profile to upload a resume file or build one directly on the platform using your work experience, education, and skills. You can update it at any time — your most recent version is what's sent when you apply.
Can I save jobs to apply to later?
Yes — click the save icon on any job listing, and find it later under Saved Jobs in your dashboard.
How do I message an employer?
Once you've applied to a job, some employers may message you directly through MyJobAlly's built-in messaging — you'll find these conversations under Messages in your dashboard.
What are CV Packages?
Optional, paid services to strengthen your job search — professional CV review and rewriting, LinkedIn profile optimization, and career coaching. You'll find these under CV Packages in your dashboard.
How do I delete my account?
Go to Settings and choose Delete Account. This removes your profile, resume, saved jobs, alerts, and application history immediately and permanently — it can't be undone, so make sure it's what you want first.
For Employers
How long does a job listing stay active?
Job listings run for 30 days from the date they're published, regardless of plan. You can always post again once a listing expires.
Do I need approval before my job goes live?
Yes — every job listing is reviewed by our team before it goes live, to help keep fake or low-quality listings off the site. This applies to every listing you post, not just your first one, and usually takes a few hours.
Can I change how candidates apply to my jobs?
Yes — when posting a job, choose whether candidates apply through MyJobAlly, get redirected to your own careers page, or apply by email.
What are listing credits and featured credits?
Each subscription plan includes a number of listing credits (one used per job you publish) and, on some plans, featured credits (which boost a listing's visibility in search results). You can see your remaining balance of each on your Billing page.
What happens to unused credits if I upgrade my plan?
Any unused listing or featured credits carry over automatically when you upgrade to a higher plan, or renew your current plan early — nothing you've already paid for is lost.
Can I edit a job after posting it?
Yes — go to Job Listings in your dashboard and select the job you want to edit. Significant changes may be reviewed again before they go live.
How do I message or manage applicants?
Every application you receive appears under Applicants in your dashboard, where you can review a candidate's profile and resume, and message them directly through the platform.
What's a public company page?
Every employer account gets a public company page showing your open roles and company information, reachable at your own custom URL. You can manage what appears on it from your Profile settings.
Billing & Payments
What payment methods do you accept?
We accept card, bank transfer, and USSD payments, processed securely through Paystack and Flutterwave. We never see or store your full card details ourselves.
Are job package payments refundable?
Job package fees are generally non-refundable once a listing has been published, since a credit is consumed at that point. Contact support if you believe you were charged in error.
Do plans renew automatically?
No — your plan does not renew automatically. When it's time to post again, you'll choose and pay for a plan just as you did the first time.
Where can I see my billing history?
Employer accounts can view every past payment, plan, and remaining credit balance under Billing in the dashboard.
Account & Security
I forgot my password. What do I do?
Click "Forgot Password" on the login page and we'll email you a reset link. If you signed up using Google or LinkedIn, sign in that same way instead — there's no separate MyJobAlly password to reset.
Can I sign in with Google or LinkedIn?
Yes, for candidate accounts. Choose "Continue with Google" or "Continue with LinkedIn" on the sign-up or login page instead of setting a password.
How do I change my email address?
Go to Settings and update your email there. If you used it to log in with a password, you'll use the new address to sign in going forward.
Is my data secure?
Yes — passwords are encrypted, and we use industry-standard security practices to protect your account. See our Privacy Policy for full details on how we handle your data.
Trust & Safety
Does MyJobAlly ever ask job seekers to pay to apply?
Never. Applying to any job on MyJobAlly is always free. If a listing or a message asks you to pay an application fee, a "processing" fee, or for training materials before you're hired, it's a scam — please report it to us immediately.
How do I report a suspicious job listing?
Every job listing has a "Report this job" link. Use it to flag anything that looks fraudulent, discriminatory, or otherwise against our guidelines — our team reviews every report.
Some jobs mention they're sourced from another site — is that safe?
Alongside jobs posted directly by verified employers, MyJobAlly also displays listings gathered from other job sites, to give you a wider view of what's available. We do our best to point you to a genuine way to apply, but we'd still encourage you to independently verify any company before sharing personal details or attending an interview — the same good practice worth using anywhere you job hunt.
How are employer accounts verified?
Every job listing posted directly by an employer is reviewed by our team before it goes live — see "Do I need approval before my job goes live?" above for more.
Still need help? Contact our support team or call us at +234 706 993 4003.