About the Role
Digital Virgo Group, a global leader in mobile payment and Carrier Billing solutions since 2008, is seeking a talented Business Operations Manager to join our team in Lagos, Nigeria. In this pivotal role, you will serve as the primary point of contact for OPay, local partners, and our international teams, focusing on increasing usage, improving conversion rates, and driving revenue growth across the Nigerian market.
Key Responsibilities- Manage the day-to-day operational, commercial, and technical relationship with OPay.
- Build and nurture strategic partnerships with aggregators, telecom operators, media agencies, and content providers.
- Monitor, track, and drive core business KPIs, including user acquisition, active users, retention, churn, and overall revenue.
- Collaborate with the Finance team to build monthly forecasts, manage budgets, track financial performance, and oversee reconciliations.
- Optimise user journeys, payment success rates, and retention through continuous A/B testing and performance analysis.
- Coordinate marketing activities, performance campaigns, and in-app placements while measuring return on investment.
- Ensure full operational compliance with Nigerian regulations and partner policies.
- Provide comprehensive reporting to the Country Manager and international stakeholders while identifying new business development opportunities.
- Bachelor's degree in Business, Marketing, Economics, Engineering, or a related field; a Master's degree or MBA is an advantage.
- At least 4 years of proven experience in business operations, account management, strategic partnerships, or business development.
- Demonstrated industry background in fintech, mobile payments, telecoms, value-added services, or digital services within African markets.
- Strong proficiency in financial management, P&L tracking, forecasting, and advanced Excel or Google Sheets (SQL and BI tools are a plus).
- Exceptional project management skills with the ability to coordinate multiple cross-functional initiatives simultaneously.
- Deep understanding of digital marketing channels, CRM, acquisition, and conversion funnels.
- Strong analytical mindset, attention to detail, and exceptional communication and negotiation skills.
- Competitive salary package with performance-based incentives.
- Opportunity to work with a leading global mobile payment organization in a fast-paced fintech ecosystem.
- Dynamic, collaborative, and international work environment based in Lagos.
- Continuous professional development and career growth opportunities.