Front Desk Officer

About the Role

Ellasot Consulting is recruiting on behalf of a reputable organization for an experienced and strategic Front Desk Officer to oversee front office functions and serve as the primary brand ambassador. In this role, you will be the first point of contact for all visitors, ensuring they receive a warm, professional, and memorable welcome while delivering exceptional customer service in a dynamic environment.

• Welcome and attend to customers, guests, and visitors in a friendly, professional, and efficient manner.
• Manage telephone calls, emails, and online inquiries, providing accurate details regarding services, pricing, and operating hours.
• Handle reservations, event bookings, and activity registrations while maintaining accurate digital logs.
• Process customer payments, issue receipts, and coordinate daily financial reconciliations with the finance department.
• Resolve basic customer complaints professionally and escalate complex issues to management promptly.
• Ensure the reception area remains clean, organized, and adequately stocked with necessary supplies.

• OND, HND, or Bachelor's degree in Business Administration, Hospitality Management, Mass Communication, or a related field.
• 1 to 3 years of proven experience in front desk operations, customer service, or administrative roles.
• Proficiency in Microsoft Office suite and basic digital office tools.
• Exceptional verbal and written communication skills with strong telephone etiquette.
• Strong organizational abilities with the capacity to multitask and work under pressure.
• Flexibility to work shifts, weekends, and public holidays when required.

• Competitive salary package commensurate with industry standards.
• Opportunities for professional growth and skills development within a supportive work culture.
• Health insurance and other staff welfare benefits.

Skills