Virtual Banker Africa China Banking

About the Role

Stanbic IBTC Bank is looking for a dynamic, Mandarin-speaking professional to join our team as a Virtual Banker for Africa China Banking in Nigeria. In this pivotal role, you will act as a primary point of contact for our Africa China Banking clients, providing seamless support, addressing sophisticated inquiries, and ensuring an outstanding brand experience. You will leverage your multilingual abilities and banking knowledge to bridge communication gaps, manage client disputes effectively, and protect the bank's reputation while fostering long-term customer loyalty.

• Provide efficient, high-quality virtual banking services to Africa China Banking clients via digital and telecommunication channels.
• Resolve complex customer complaints and inquiries promptly, adhering strictly to internal dispute resolution frameworks.
• Minimize customer attrition and reputational risk by delivering consistent, empathetic, and professional support.
• Collaborate with internal departments to facilitate smooth project implementation and operational support.
• Educate clients on Stanbic IBTC’s diverse range of products, services, credit procedures, and digital banking platforms.

• Bachelor's degree in Social Sciences or a related field; a Master's degree or relevant professional certifications will be an added advantage.
• Must be fluent in Mandarin and English.
• 1 to 3 years of professional experience in operations, channel support, call center environments, helpdesk services, or telecommunications support.
• Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint.
• Solid understanding of consumer banking products, services, and credit procedures.

• Competitive salary package with comprehensive medical and health insurance benefits.
• Opportunities for continuous professional development and career advancement within a leading financial institution.
• A collaborative, inclusive, and technologically advanced work culture that values diversity.

Skills