About the Role
Kloverharris Limited is a leading human resource and IT consulting company dedicated to helping organizations achieve optimal performance across Africa. We are currently seeking a friendly, confident, and customer-oriented Tour Guide to join our team at the park. In this role, you will be responsible for welcoming visitors, providing guided tours, sharing rich information about the park's history and attractions, and ensuring that every guest enjoys a safe, memorable, and engaging experience.
Key Responsibilities- Welcome and attend to visitors upon arrival, offering necessary orientation and assistance.
- Conduct engaging guided tours highlighting key attractions, facilities, and points of interest.
- Share accurate information regarding park history, activities, rules, and available services.
- Enforce safety guidelines and ensure all visitors comply with park regulations.
- Assist visitors with directions, inquiries, and general concerns throughout their stay.
- Coordinate with park operations staff to ensure smooth crowd movement and organized tour schedules.
- Monitor guest safety during tours and report any incidents or hazards to management promptly.
- Promote recreational activities, facilities, and upcoming events to enhance the visitor experience.
- Gather guest feedback and communicate actionable suggestions or complaints to management.
- Maintain a professional, approachable, and welcoming demeanor at all times.
- Assist in organizing school excursions, group visits, and special park events.
- Minimum of an OND in Tourism Management, Hospitality, Mass Communication, or a related field.
- Prior experience in tour guiding, hospitality, guest relations, or customer service is a strong advantage.
- Exceptional verbal communication, public speaking, and storytelling abilities.
- Strong interpersonal skills with the ability to engage diverse groups of all ages.
- Excellent organizational, time-management, and problem-solving skills.
- High attention to detail with a strong commitment to guest satisfaction and safety awareness.
- Competitive salary package based on industry standards.
- Opportunities for professional growth and skills development in the tourism sector.
- Dynamic and vibrant work environment.