About the Role
Excel and Grace Consulting is a premier financial and business advisory firm in Nigeria, dedicated to helping businesses unlock their full potential. We are currently recruiting a dynamic and commercially driven Terminal Operations & Business Development Manager to oversee our client's terminal operations, enhance service delivery, and aggressively drive revenue growth through strategic client acquisition and market expansion.
Key Responsibilities- Oversee daily terminal operations to ensure optimal efficiency, safety, service quality, and strict compliance with company policies.
- Develop and implement robust business development strategies to attract new corporate and institutional clients, increasing overall patronage and revenue.
- Drive proactive sales and marketing campaigns to improve market visibility and secure profitable partnerships and group bookings.
- Build, nurture, and maintain strong relationships with existing customers, prospective clients, and key industry stakeholders.
- Manage terminal personnel, set performance benchmarks, and foster a collaborative, accountable team environment.
- Optimize terminal resources, facilities, equipment, and operating expenses to ensure maximum cost control and asset utilization.
- Maintain rigorous operational records, oversee cash handling, and implement tight controls to prevent revenue leakages.
- Resolve customer escalations promptly, ensuring high levels of client satisfaction, loyalty, and retention.
- Prepare comprehensive periodic reports on sales performance, operational milestones, challenges, and actionable growth opportunities.
- Bachelor's Degree or HND in Business Administration, Transport Management, Marketing, or a related discipline.
- Minimum of 5 years of cognate experience spanning terminal operations, logistics, sales, and business development within the Nigerian market.
- Demonstrated success in leading teams, managing facility resources, and hitting aggressive revenue targets.
- Exceptional negotiation, communication, leadership, and commercial awareness skills.
- High integrity, accountability, and a proven track record in client relationship management.
- Competitive salary and performance-based financial incentives.
- Opportunities for professional growth and leadership development within a reputable consulting environment.
- A collaborative, impact-driven corporate culture that values innovation and excellence.