About the Role
Aspiralane Limited is an innovative AI-powered education and career platform designed to guide students from secondary school through graduate studies into international careers. Incorporated in the UK with extensive operations and consulting services in Nigeria, we are dedicated to connecting exceptional African talent with global opportunities. We are currently seeking a dynamic and tech-savvy Technical Support Officer to join our growing team in Nigeria and ensure seamless digital experiences for our users.
Key Responsibilities- Provide first and second-line technical support to platform users, resolving hardware, software, and network issues promptly.
- Maintain clear and effective communication with users to diagnose technical problems and guide them through step-by-step solutions.
- Build strong, positive relationships with users and internal teams by delivering exceptional customer-centric problem solving.
- Collaborate with the product and engineering teams to identify recurring technical glitches and suggest proactive improvements.
- Maintain accurate logs of technical support tickets, inquiries, and resolution steps in alignment with company standards.
- Support the deployment and maintenance of internal IT infrastructure and software applications as required.
- Proven experience as a Technical Support Officer, IT Helpdesk Technician, or in a similar relevant technology role.
- Strong communication and interpersonal skills with the ability to explain complex technical concepts in simple terms.
- Excellent problem-solving and relationship-building abilities to handle diverse user inquiries effectively.
- A proactive, target-driven mindset with a passion for educational technology and global career development.
- Relevant degree in Computer Science, Information Technology, or a related field is an advantage.
- Competitive salary package with performance-based incentives.
- Opportunities for professional growth within an innovative, AI-driven global organization.
- Collaborative, supportive, and forward-thinking remote-friendly work culture.
- Direct involvement in bridging African talent with international career pathways.