About the Role
Stanbic IBTC Holdings PLC, a member of the Standard Bank Group, is looking for a dynamic and experienced professional to join our team as Team Lead, Application & E-Channel Support and Database Security. In this crucial role, you will lead the support function for core business applications and digital channels, ensuring seamless availability, stability, and high performance of our technology services while driving continuous operational improvements.
Key Responsibilities- Manage and provide operational leadership for the application support team, overseeing task allocation, performance, and capability development.
- Ensure the availability, stability, and high performance of business-critical technology services, core banking applications, and digital channels.
- Drive the swift resolution of application incidents, service requests, and problems within agreed MTTR and SLA targets.
- Collaborate closely with business users, developers, shared IT services, and third-party vendors to minimise business disruption.
- Oversee application enhancements, testing, releases, and deployments to ensure safe and successful production updates.
- Contribute to country-level technical support, system upgrades, database administration, and application security efforts.
- First Degree in Information Technology, Computer Science, Computer Engineering, Software Engineering, or a related discipline.
- Professional certifications such as ITIL, Microsoft, Oracle, SQL, or vendor-specific technologies are a strong advantage.
- 7 to 9 years of proven experience in application support, operations, incident management, and troubleshooting, including at least 2 years in a leadership or supervisory capacity.
- 5 to 8 years of experience supporting enterprise applications, web applications, APIs, databases, and integrations.
- Extensive expertise in IT service management frameworks, change management, business continuity, and stakeholder management.
- Competitive salary package with comprehensive health insurance benefits.
- Opportunities for professional development, continuous learning, and clear career progression.
- Dynamic, inclusive, and innovative work environment within a leading African financial institution.