About the Role
Golden Bell's Multi Concepts (GBMC) Limited is a premier hospitality consulting and management firm dedicated to delivering exceptional service and operational excellence. We are currently seeking a dynamic and results-driven Supervisor to join our dedicated management and administration team in Port Harcourt, Rivers State. In this role, you will play a pivotal part in maintaining our high standards of quality, guiding staff performance, and ensuring seamless day-to-day operations that delight our guests and clients.
Key Responsibilities- Oversee daily operational activities across the establishment to ensure efficiency and adherence to company standards.
- Supervise, mentor, and evaluate staff performance, providing constructive feedback and ongoing training opportunities.
- Monitor inventory levels, manage resource allocation, and coordinate procurement needs with upper management.
- Resolve customer inquiries, complaints, and requests promptly and professionally to guarantee high satisfaction levels.
- Enforce strict compliance with health, safety, sanitation, and security regulations throughout the facility.
- Prepare comprehensive shift reports, attendance logs, and performance summaries for the management team.
- Minimum of a Ordinary National Diploma (OND), Bachelor's Degree, or equivalent professional qualification.
- Proven work experience as a Supervisor, preferably within the hospitality, management, or customer service sectors.
- Strong leadership abilities with a proven track record of motivating teams to achieve organizational goals.
- Excellent verbal and written communication skills in English.
- Outstanding problem-solving capabilities and the ability to thrive in a fast-paced environment.
- Must currently reside in or be willing to relocate to Port Harcourt, Rivers State.
- Competitive salary package commensurate with experience and industry standards.
- Opportunities for professional growth and career advancement within a leading hospitality firm.
- Comprehensive health insurance and wellness benefits.
- A collaborative, vibrant, and supportive work environment.