About the Role
Genesis Group, a leading Nigerian conglomerate specializing in hospitality, entertainment, and catering, is seeking a dedicated and customer-focused Service Supervisor to join our dynamic team. In this role, you will play a pivotal part in maintaining our high standards of service excellence, overseeing daily front-of-house operations, and ensuring every guest enjoys a memorable dining experience.
Key Responsibilities- Supervise, mentor, and coordinate restaurant service staff to ensure seamless daily operations.
- Drive exceptional customer service standards and promptly address guest feedback or complaints with professionalism.
- Monitor team adherence to strict hygiene, grooming, and operational policies.
- Collaborate closely with the kitchen and bar teams to guarantee efficient order coordination and timely service delivery.
- Evaluate staff performance, identify training needs, and foster a positive, high-performing team culture.
- Manage inventory, seating arrangements, and overall ambience of the dining area during shifts.
- Minimum of an OND, HND, or Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
- Proven professional experience working in restaurant supervision or the broader hospitality industry.
- Demonstrated leadership, team management, and interpersonal communication skills.
- Exceptional problem-solving abilities and a calm demeanor under pressure.
- Comprehensive knowledge of modern restaurant operations, food safety, and customer service standards.
- Competitive salary with performance-based incentives.
- Opportunities for career growth and professional development within a leading conglomerate.
- Health insurance and staff meal benefits.
- A vibrant, supportive, and fast-paced work environment.