Service Fulfilment Engineer

About the Role

ipNX Nigeria Limited, a premier provider of infrastructure-based telecommunications and IT services, is looking for a talented and motivated Service Fulfilment Engineer to join our growing technical team. In this role, you will play a critical part in expanding our high-speed connectivity to corporate, SME, and residential customers by deploying advanced fibre and wireless networks.

• Install, configure, and activate fibre optic and wireless telecommunications services at customer premises.
• Configure and troubleshoot customer-premises equipment, including routers, switches, and Optical Network Terminals (ONTs).
• Perform end-to-end testing of newly provisioned circuits to guarantee optimal signal strength, bandwidth, and service reliability.
• Collaborate closely with the network operations and support teams to swiftly resolve installation roadblocks and technical faults.
• Maintain accurate documentation of all network configurations, customer deployments, and service activation logs.
• Ensure compliance with company safety standards, industry best practices, and quality assurance guidelines during all field deployments.

• Minimum of 1 to 2 years of hands-on experience in telecommunications, ISP operations, or ICT service delivery.
• A minimum of a Second Class Upper (2:1) degree in Computer Science, Computer Engineering, or a closely related IT discipline.
• Strong working knowledge of routing and switching protocols, IP networking principles, and wireless communication technologies.
• Exceptional problem-solving abilities and a keen eye for technical detail in fast-paced field environments.
• Excellent communication and customer service skills for interacting professionally with clients.

• Competitive and negotiable salary package commensurate with experience.
• Opportunities for professional growth, continuous technical training, and career advancement within a leading telecoms firm.
• Comprehensive health insurance and other attractive corporate wellness benefits.
• A collaborative, dynamic, and innovative work culture that rewards excellence and dedication.

Skills