About the Role
Tenece Professional Services Limited is seeking a skilled and proactive Second-Level (L2) Security Engineer to join its Enterprise Security team. The successful candidate will provide advanced technical support for enterprise cybersecurity solutions, troubleshoot complex security incidents, support solution deployments, and ensure the effective operation of security platforms across customer environments in Nigeria.
Key Responsibilities- Provide second-level technical support for enterprise security solutions and resolve complex issues escalated from L1 support.
- Perform system diagnostics, log analysis, health checks, and root-cause analysis.
- Install, configure, maintain, and upgrade cybersecurity solutions including SIEM, EDR/XDR, DLP, IAM/PAM, WAF, and DAM.
- Monitor security platform performance, availability, and operational health.
- Manage technical escalations with OEMs and vendors, ensuring timely resolution within agreed SLAs.
- Support solution deployments, testing, Proof of Concept (PoC) and Proof of Value (PoV) activities, and customer demonstrations.
- Prepare technical documentation, incident reports, troubleshooting guides, and root-cause analysis reports.
- Collaborate with cross-functional teams, project teams, service delivery teams, and valued customers.
We are looking for candidates who possess the right blend of technical expertise, analytical skills, and a commitment to excellent customer service.
- Bachelor’s degree or HND in Computer Science, Information Technology, Cybersecurity, Computer Engineering, or a related discipline.
- 3 to 5 years of relevant experience in cybersecurity engineering, security operations, or enterprise security technical support.
- Solid understanding of TCP/IP, DNS, routing, switching, VPNs, firewalls, and network traffic analysis.
- Working knowledge of Windows and Linux operating systems.
- Preferred certifications include CompTIA Security+, CySA+, Certified SOC Analyst, CEH, Microsoft Security, or vendor-specific credentials.
- Competitive salary and attractive performance-based incentives.
- Comprehensive health insurance and wellness coverage.
- Continuous professional development, training, and certification sponsorships.
- Dynamic, collaborative, and innovation-driven work environment with career growth opportunities.