About the Role
Join Dangote Group as Sales Operations Manager and play a pivotal role in optimizing sales and marketing operations across one of Africa's most diversified business conglomerates. You will drive efficient processes, enable data-driven decision-making, and foster cross-functional collaboration to strengthen sales performance and enhance customer experience. Reporting to senior leadership, you'll be instrumental in ensuring operational excellence aligned with the company's ambitious growth objectives.
Key Responsibilities- Oversee and optimize end-to-end sales operations processes, including Order-to-Cash (O2C) workflows, ensuring accuracy, timeliness, and regulatory compliance
- Lead Sales & Operations Planning (S&OP) initiatives in collaboration with Supply Chain, Production, and Finance teams
- Develop and maintain advanced dashboards and key performance indicators (KPIs) to track sales function performance
- Provide actionable insights and periodic performance analysis to support strategic decision-making
- Oversee customer service operations, driving acquisition, onboarding, and retention initiatives
- Act as primary liaison between Sales, Marketing, Finance, Supply Chain, and external stakeholders
- Lead team accountability, performance management, and continuous improvement initiatives
- Manage CRM/ERP systems and sales tools, ensuring efficient deployment and organizational adoption
- Bachelor's degree in Business Administration, Marketing, Economics, or related field (Master's degree preferred)
- 6–10 years' proven experience in Sales Operations, Commercial Excellence, or similar roles within FMCG or manufacturing sectors
- Demonstrated expertise managing Order-to-Cash processes and sales analytics
- Advanced proficiency with ERP systems (SAP) and CRM platforms
- Expert-level skills in Excel, Power BI, and data analysis tools
- Strong analytical capabilities, strategic thinking, and results-driven mindset
- Excellent leadership, stakeholder management, and cross-functional collaboration abilities
- Opportunity to impact operations within Africa's leading manufacturing conglomerate
- Competitive compensation package commensurate with experience
- Professional development and career advancement opportunities
- Dynamic, collaborative work environment in Lagos, Nigeria