About the Role
PalmPay is rapidly expanding its digital and financial services ecosystem, offering innovative payment solutions to millions of customers. We are currently looking for a results-driven and energetic Sales Manager for our Buy Now Pay Later (BNPL) business line. In this pivotal role, you will oversee field sales operations, manage retail partner relationships, and lead a dedicated team of promoters to achieve aggressive financing targets while upholding rigorous risk and compliance standards across various store locations in Nigeria.
Key Responsibilities- Supervise, mentor, and monitor the daily performance of BNPL sales promoters across assigned partner retail stores.
- Drive daily, weekly, and monthly financing sales targets, conversion rates, and volume growth.
- Ensure complete, accurate KYC documentation and thoroughly review applications to minimize rejection rates.
- Collaborate closely with underwriting, verification, and collections teams to streamline customer approvals, disbursements, and onboarding.
- Handle escalated customer inquiries regarding eligibility, repayment schedules, and financing terms.
- Enforce strict promoter compliance with risk controls, anti-fraud guidelines, and operational procedures.
- Maintain strategic relationships with store managers, oversee device display standards, and manage stock rotation.
- Conduct regular field coaching, performance reviews, and submit comprehensive daily operational reports.
- Bachelor's degree or HND in Business Administration, Marketing, or a related discipline.
- 2 to 3 years of proven experience in sales supervision within fintech, BNPL, telecommunications, or FMCG sectors.
- Solid understanding of customer onboarding, KYC protocols, and credit risk assessment processes.
- Demonstrated leadership capability in managing and motivating remote or field-based sales teams.
- Exceptional interpersonal, communication, and customer service skills.
- Strong analytical mindset with proficiency in generating sales and operational reports.
- Willingness to travel frequently and work across multiple retail store locations.
- Competitive salary with performance-based incentives and bonuses.
- Comprehensive health insurance coverage.
- Dynamic, fast-paced work environment with opportunities for rapid career advancement.
- Continuous professional development, training, and leadership coaching.