About the Role
PalmPay is building a revolutionary digital ecosystem that provides millions of customers with exceptional financial services while offering robust scale to our trusted retail partners. We are currently looking for a driven and results-oriented Sales Manager to oversee our Buy Now, Pay Later (BNPL) operations in Osun State. In this exciting field-based role, you will lead a team of sales promoters across partner stores, ensuring that we achieve aggressive financing targets while delivering top-tier customer experiences and maintaining strict compliance with risk controls.
Key Responsibilities- Supervise, mentor, and monitor the daily performance of BNPL sales promoters across assigned partner stores in Osun.
- Drive daily, weekly, and monthly financing sales targets and conversion rates to accelerate business growth.
- Ensure complete, compliant, and accurate KYC documentation is collected from promoters for every customer.
- Review loan and financing applications meticulously prior to submission to minimize rejection rates.
- Handle escalated customer issues regarding eligibility, repayment schedules, and financing terms with professionalism.
- Liaise closely with underwriting, verification, and collections teams to resolve pending applications and streamline disbursements.
- Oversee device display standards, merchandising, and stock rotation within partner retail outlets.
- Cultivate and maintain strong, mutually beneficial relationships with store managers and key stakeholders.
- Conduct regular coaching sessions, field support visits, and performance reviews for all promoters.
- Prepare, analyze, and submit accurate daily sales and operational reports to management.
- HND or B.Sc. in Business Administration, Marketing, or a related field.
- 2 to 3 years of proven experience in sales supervision, preferably within fintech, BNPL, telecommunications, or FMCG sectors.
- Strong working knowledge of customer onboarding, KYC protocols, and credit processes.
- Demonstrated leadership experience in successfully managing decentralized field teams.
- Exceptional communication, negotiation, and customer-service skills.
- Strong analytical and reporting abilities with keen attention to detail.
- Willingness to travel and work across multiple retail store locations within Osun State.
- Competitive salary with attractive performance-based bonuses and incentives.
- Comprehensive health insurance coverage.
- Opportunities for rapid career growth and professional development in a fast-paced fintech environment.
- Dynamic and collaborative work culture with a talented team.