About the Role
PalmPay is building a revolutionary ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are currently expanding our Buy Now, Pay Later (BNPL) operations and looking for a results-driven Sales Manager to join our team in Ondo. In this field-based leadership role, you will oversee a team of BNPL sales promoters across various partner retail stores, ensuring they meet financing sales targets while maintaining rigorous compliance and stellar customer service standards. If you are passionate about fintech, possess strong leadership skills, and thrive in a fast-paced environment, this is an exciting opportunity to grow your career with a global brand making a massive impact in Nigeria.
Key Responsibilities- Supervise and monitor the daily performance, attendance, and output of BNPL sales promoters across assigned partner stores in Ondo.
- Drive daily, weekly, and monthly financing sales targets and conversion rates to accelerate business growth.
- Ensure complete, accurate, and compliant KYC documentation is collected by promoters for every applicant.
- Review customer financing applications prior to submission to minimize rejection rates and streamline processing.
- Handle escalated customer issues regarding eligibility, repayment schedules, and financing terms professionally.
- Liaise closely with underwriting and verification teams to resolve pending applications and expedite customer approvals.
- Ensure strict promoter compliance with risk controls, anti-fraud guidelines, and company policies.
- Maintain strong, collaborative relationships with partner store managers to optimize device display standards and stock rotation.
- Conduct regular coaching sessions, field support visits, and performance reviews for all direct reports.
- Prepare and submit accurate daily sales, operational, and performance reports to upper management.
- HND or B.Sc. degree in Business Administration, Marketing, or a related field.
- 2 to 3 years of proven experience in sales supervision, preferably within the telecom, BNPL, fintech, or FMCG sectors.
- Strong understanding of customer onboarding workflows, KYC regulations, and credit financing processes.
- Demonstrated leadership experience in managing, motivating, and developing field sales teams.
- Exceptional communication, negotiation, and customer-service skills.
- Good analytical and reporting abilities with proficiency in tracking sales metrics.
- Willingness and flexibility to travel and work across multiple store locations within Ondo State.
- Competitive salary package with performance-based incentives and bonuses.
- Opportunities for professional growth and rapid career advancement within a leading fintech company.
- Comprehensive health insurance coverage.
- A collaborative, dynamic, and innovative work culture that values employee input.