About the Role
PalmPay is building a revolutionary ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are currently seeking an energetic and results-driven Sales Manager to oversee our Buy Now, Pay Later (BNPL) operations in Kwara. In this pivotal role, you will manage a team of sales promoters across partner retail stores, driving financing sales targets, ensuring seamless customer onboarding, and delivering exceptional service within the Nigerian fintech landscape.
Key Responsibilities- Supervise, mentor, and monitor the daily performance of BNPL sales promoters across assigned store locations in Kwara.
- Drive daily, weekly, and monthly financing sales targets and conversion rates to grow our customer base.
- Ensure complete and accurate KYC documentation from promoters while reviewing applications to minimize rejection rates.
- Handle escalated customer issues regarding eligibility, repayment schedules, and financing terms professionally.
- Liaise closely with underwriting and verification teams to resolve pending applications and streamline approvals.
- Enforce strict compliance with risk controls, anti-fraud guidelines, and company operational processes.
- Maintain strong, collaborative relationships with retail store managers and oversee device display standards.
- Conduct regular field support, coaching, and performance reviews to optimize team productivity.
- Prepare and submit accurate daily, weekly, and monthly sales and operational reports to management.
- HND or B.Sc. degree in Business Administration, Marketing, or related professional fields.
- Minimum of 2 to 3 years of proven experience in sales supervision, preferably within telecommunications, BNPL, fintech, or FMCG sectors in Nigeria.
- Strong working understanding of customer onboarding, KYC protocols, and credit processes.
- Demonstrated leadership experience in managing and motivating field sales teams.
- Exceptional communication, interpersonal, and customer-service skills with a problem-solving mindset.
- Good analytical ability with proficiency in sales reporting.
- Willingness and flexibility to travel and work across multiple retail store locations in Kwara.
- Competitive salary package with performance-based bonuses.
- Opportunity to shape the future of digital finance and BNPL services in Nigeria.
- Dynamic, fast-paced, and innovative work environment with clear career growth pathways.
- Comprehensive health insurance and other corporate welfare benefits.