About the Role
PalmPay is building a robust digital and financial ecosystem that provides millions of customers with unmatched value and choice while empowering our partners to reach new audiences. We are currently looking for a results-driven Sales Manager to lead our Buy Now, Pay Later (BNPL) operations in Ekiti. In this exciting field-based role, you will manage a team of sales promoters across partner retail stores, ensuring they meet financing targets, adhere strictly to risk controls, and provide top-tier customer service. If you thrive in a fast-paced fintech environment and possess strong leadership skills, we invite you to grow your career with us.
Key Responsibilities- Supervise, mentor, and monitor the daily performance of BNPL sales promoters across multiple store locations.
- Drive daily, weekly, and monthly financing sales targets and conversion rates.
- Ensure complete, accurate KYC documentation and review applications prior to submission to minimize rejection rates.
- Handle escalated customer issues regarding eligibility, repayment schedules, and financing terms.
- Liaise closely with underwriting, verification, and collections teams to resolve pending applications and ensure smooth onboarding.
- Enforce strict compliance with risk controls, operational processes, and fraud-prevention guidelines.
- Oversee device display standards, merchandising, and stock rotation within partner retail stores.
- Maintain and nurture strong, professional relationships with store managers and key stakeholders.
- Conduct regular field support, coaching sessions, and performance evaluations for team members.
- Prepare and submit accurate daily sales, approval rates, and operational reports.
- HND or Bachelor Degree in Business Administration, Marketing, or a related field.
- 2 to 3 years of proven experience in sales supervision within telecommunications, BNPL, fintech, or FMCG industries.
- Strong understanding of customer onboarding, KYC protocols, and credit processes.
- Demonstrated leadership experience in managing and motivating field-based teams.
- Exceptional communication, interpersonal, and customer-service skills.
- Strong analytical abilities with proficiency in reporting and tracking performance metrics.
- Willingness and flexibility to travel and work across multiple store locations in Ekiti.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance and wellness benefits.
- Opportunities for professional growth and rapid career advancement in a leading fintech.
- Dynamic, innovative, and collaborative work culture.