Sales/ Customer Service Representative

About the Role

HRLeverage Africa, a premier pan-African workforce management company, is recruiting a friendly, proactive, and customer-focused Sales/Customer Service Representative on behalf of our client in the vibrant fashion industry. In this role, you will engage customers, drive daily sales, and deliver an outstanding shopping experience both physically and online. If you have a passion for fashion, excellent communication skills, and a talent for closing sales, we want to hear from you.

• Attend to walk-in and online customers promptly, courteously, and professionally.
• Manage and respond to customer inquiries seamlessly across WhatsApp, Instagram, and other social media platforms.
• Assist shoppers in selecting products, offering styling advice, and guiding purchase decisions.
• Process customer orders accurately, follow up on payments, and coordinate reliable delivery confirmations.
• Cultivate long-term customer relationships to foster brand loyalty and ensure high satisfaction rates.
• Strive to achieve and exceed daily, weekly, and monthly sales targets.
• Maintain comprehensive and organized records of all sales transactions and customer interactions.
• Escalate complex customer complaints or issues to management when necessary.
• Ensure the physical store and product display areas remain neat, organized, and visually appealing at all times.

• Minimum of an OND, HND, or BSc in any relevant academic discipline.
• 1 to 3 years of proven experience in retail sales or customer service, preferably within the fashion or lifestyle industry.
• Exceptional verbal and written communication skills with strong interpersonal abilities.
• Demonstrated selling, persuasion, and negotiation skills.
• Familiarity with social media selling, e-commerce, and online customer service platforms.
• Deeply customer-focused with a positive, resilient, and energetic attitude.
• Ability to thrive and multitask efficiently in a fast-paced retail environment.
• Proximity to the job location in Nigeria will be considered a distinct advantage.

• Competitive salary package with performance-based sales incentives.
• Dynamic, creative, and growth-oriented work environment within the fashion sector.
• Continuous professional training and career development opportunities.

Skills