About the Role
Whip Smart Service Providers Limited is seeking a confident, customer-focused, and results-driven Sales and Customer Service Representative to join our dynamic team. In this role, you will play a pivotal part in attending to customer enquiries, promoting our offerings, processing orders, and ensuring an exceptional customer experience across our online and offline channels. If you are a proactive communicator with a passion for sales and relationship building, we invite you to apply for this exciting opportunity.
Key Responsibilities- Attend to customer enquiries promptly via phone calls, WhatsApp, social media, and other communication channels.
- Promote and sell company products to prospective and existing customers while meeting assigned sales targets.
- Respond professionally to customer questions, complaints, and requests to ensure high satisfaction.
- Process customer orders, confirm payments, and coordinate seamless order fulfilment and delivery.
- Follow up with prospective clients consistently to convert enquiries into verified sales.
- Build and maintain strong customer relationships that encourage repeat purchases and referrals.
- Maintain accurate records of sales transactions, customer interactions, and pipeline follow-ups.
- Keep up-to-date with product knowledge, promotional campaigns, and relevant retail industry trends.
- Minimum of an HND in any relevant academic discipline.
- Previous proven experience in sales, customer service, telemarketing, or retail is an added advantage.
- Excellent verbal and written communication skills with strong persuasion abilities.
- Good operational knowledge of WhatsApp Business and major social media platforms.
- Basic computer literacy and proficiency in Microsoft Office or Google Workspace.
- High level of reliability, professionalism, and organisational skills to manage a Monday to Saturday work schedule.
- Competitive remuneration package with performance-based incentives.
- Comprehensive professional training and skill development opportunities.
- A collaborative and supportive hybrid work environment.