About the Role
Capsgain Solutions is a dynamic and fast-growing e-commerce company dedicated to researching, designing, developing, and marketing innovative products that make daily life easier. We are currently seeking a hands-on, results-driven Revenue & Operations Manager who deeply understands the nuances of running a successful e-commerce business in Nigeria. In this critical role, you will take full ownership of business performance, streamline operational workflows, and lead our teams to achieve ambitious revenue and profitability targets.
Key Responsibilities- Partner closely with the CEO to execute revenue targets, profitability goals, and strategic business action plans.
- Supervise and align Marketing, Telesales, Inventory, Procurement, Dispatch, and Delivery departments for seamless order fulfillment.
- Monitor daily sales productivity, advertising performance, conversion rates, and overall operational efficiency.
- Oversee stock availability, prevent stockouts, and manage inventory discrepancies alongside procurement teams.
- Track delivery success rates, manage logistics bottlenecks, and ensure accurate cash collection and payment reconciliations.
- Conduct regular operational reviews, establish KPIs, and foster a culture of strict accountability and continuous improvement.
- 3 to 6 years of proven professional experience in e-commerce operations, business management, retail logistics, or sales operations.
- Demonstrated success in leading cross-functional teams, monitoring performance KPIs, and driving profitability.
- Comprehensive knowledge of Nigerian e-commerce supply chains, last-mile delivery operations, and telesales processes.
- Exceptional proficiency in data analysis using Microsoft Excel, Google Sheets, and CRM management platforms.
- Strong problem-solving abilities, exceptional leadership skills, and the capacity to thrive in a fast-paced, high-pressure environment.
- Competitive monthly salary ranging from ₦300,000 to ₦400,000, commensurate with experience.
- Attractive performance bonuses tied directly to revenue, profitability, delivery, and cash-collection targets.
- Direct collaboration with executive leadership to accelerate professional growth and expand management responsibilities.