Restaurant Supervisor

About the Role

MarbleClear Limited is a premier full-service Human Resources Management firm dedicated to driving operational excellence for our esteemed clients. We are currently recruiting a dynamic and results-driven Restaurant Supervisor on behalf of our client, a leading Quick Service Restaurant (QSR) operating multiple high-volume outlets across Lagos including Lekki Phase 1, Admiralty, Ikoyi, Fola Osibo, Ikota, Orchid, Ikeja, and Surulere. This is an exciting opportunity for a hospitality professional looking to advance their career in a fast-paced, customer-centric environment.

• Supervise daily restaurant activities to ensure seamless operations and exceptional service delivery across all shifts.
• Coordinate and assign daily duties to restaurant staff, guaranteeing adequate coverage in kitchen, counter, and dining areas.
• Monitor staff punctuality, professional conduct, attendance, and overall performance to maintain high productivity standards.
• Uphold strict food quality, appealing presentation, and top-tier customer service standards consistently.
• Track order processing and service turnaround times to minimize wait times and maximize customer satisfaction.
• Handle customer inquiries and resolve service issues promptly, escalating complex matters to the Restaurant Manager when necessary.
• Monitor inventory and stock levels, participate in regular stock counts, and report shortages or excessive wastage.
• Ensure uncompromising compliance with health, food safety, hygiene, sanitation, and workplace safety regulations.
• Conduct routine facility checks to ensure the dining area, kitchen workspace, and equipment remain clean and fully functional.
• Assist in onboarding new employees and provide continuous on-the-job guidance and mentoring to team members.
• Oversee daily sales activities, ensuring accurate cash handling, reconciliation, and transaction recordkeeping.
• Prepare comprehensive shift reports and communicate operational updates clearly during management handovers.

• Minimum of an OND, HND, or Bachelor's degree in a relevant discipline from a recognized institution.
• Proven work experience in a Quick Service Restaurant (QSR), fast-food chain, or similar hospitality environment.
• Exceptional communication, interpersonal, and customer-focused problem-solving skills.
• Ability to thrive under pressure and manage multiple priorities in a fast-paced restaurant setting.
• Strong organizational acumen, team leadership capabilities, and a collaborative team-player mindset.

• Competitive salary package with performance-based incentives.
• Opportunities for rapid career progression and professional development within the hospitality sector.
• Comprehensive health insurance and employee wellness benefits.
• Dynamic, supportive, and engaging work environment across prime Lagos locations.

Skills