About the Role
Golden Bell's Multi Concepts (GBMC) Limited is a premier hospitality consulting and management firm dedicated to delivering world-class guest experiences. We are currently seeking a dynamic and organized Reservations Officer to join our vibrant Front Office Department at our Peter Odili, Port Harcourt facility in Rivers State. In this role, you will serve as the primary point of contact for guests seeking accommodation, ensuring seamless booking processes and exceptional customer service from initial inquiry to arrival.
Key Responsibilities- Manage incoming reservation inquiries efficiently via phone, email, and online booking platforms.
- Process room bookings, modifications, and cancellations accurately while adhering to hotel policies.
- Maintain up-to-date knowledge of room availability, rates, packages, and promotional offers.
- Coordinate closely with the front desk and housekeeping teams to communicate special guest requests and arrival details.
- Handle billing, process advance deposits, and manage guest accounts professionally.
- Resolve any booking discrepancies or guest complaints promptly and with a high level of tact.
- Prepare daily, weekly, and monthly reservation reports for management review.
- Minimum of OND, HND, or Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
- Proven work experience as a Reservations Officer, Front Desk Agent, or in a similar customer-facing hospitality role.
- Excellent verbal and written communication skills in English.
- Strong computer literacy, including proficiency in property management systems (PMS) and Microsoft Office Suite.
- Exceptional organizational skills with a keen eye for detail and accuracy.
- Ability to multitask and work effectively under pressure in a fast-paced environment.
- Must reside in Port Harcourt or be willing to commute to Peter Odili.
- Competitive salary package with performance incentives.
- Opportunities for professional growth and hospitality career development.
- Health insurance and wellness benefits.
- A supportive, dynamic, and engaging work culture.